[{"createTime":"20260121185250","displayOrder":"9920260121185253","endTime":"20351231","lastModifyTime":"20260121185253","lastModifyUser":"6299","lastModifyUser_zh":"杜允花","promotionContent":"<span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\">2025年度，我司未发生举报事项，收到外部转交</span><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\">消费者</span><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\">投诉</span><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\">5件，其中1件属于客户误投诉，即客户投诉内容非我司业务，剩余4件中，3件系不记名卡客户要求退卡未得到支持，1件系某特约商户网点未受理客户所持预付卡。前述投诉事件我司均已妥善处理解决，客户无其他异议。</span><div><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\"><br></span></div><div><p class=\"MsoNormal\"><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\">上海行付通支付有限公司</span><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\"><o:p></o:p></span></p><p class=\"MsoNormal\"><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\">2026年1月21日</span><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\"><o:p></o:p></span></p></div><div><span style=\"mso-spacerun:'yes';font-family:仿宋;mso-bidi-font-family:'Times New Roman';\nfont-size:16.0000pt;mso-font-kerning:1.0000pt;\"><br></span></div>","promotionId":"6266","promotionName":"2025年度消费者投诉举报数据及处理情况分析报告","promotionState":"0","sort":"01","startTime":"20260121","type":"01","type_zh":"行付通公告","version":"1"},{"createTime":"20250917105105","displayOrder":"0020250917105105","endTime":"20991231","lastModifyTime":"20250917105105","lastModifyUser":"2534","lastModifyUser_zh":"魏佳然","promotionContent":"2025年9月17日，<span style=\"font-family: &quot;Microsoft YaHei&quot;, 微软雅黑; font-size: 14px; background-color: rgb(255, 255, 255);\">“行付通”签约的“杨浦宝大祥”商户已闭店，该商户终止合作。</span>","promotionId":"6231","promotionName":"杨浦宝大祥商户终止合作","promotionState":"0","startTime":"20250917","type":"01","type_zh":"行付通公告","version":"1"},{"createTime":"20250127140254","displayOrder":"0020250127141452","endTime":"20290131","lastModifyTime":"20250127141452","lastModifyUser":"6299","lastModifyUser_zh":"杜允花","promotionContent":"<br>2024年度消费者投诉数据及处理情况分析报告<br><br>2024年度我司高度重视金融消费者投诉管理工作，所有客户来电均得到有效处理，不存在有效投诉的情况，亦不存在收到监管部门或消保委等其他外部机构转达的投诉事项。<br><br><br>上海行付通支付有限公司<br>2025年1月27日<br>","promotionId":"6126","promotionName":"2024年度消费者投诉数据及处理情况分析报告","promotionState":"0","startTime":"20250127","type":"01","type_zh":"行付通公告","version":"3"},{"createTime":"20240122164509","displayOrder":"0020240226182300","endTime":"20271222","lastModifyTime":"20240226182300","lastModifyUser":"6299","lastModifyUser_zh":"杜允花","promotionContent":"2023年度我司高度重视金融消费者投诉管理工作，所有客户来电均得到有效处理，不存在有效投诉的情况，亦不存在收到监管部门或消保委等其他外部机构转达的投诉事项。<br><br><br>上海商旅通商务服务有限公司<br>2024年1月22日","promotionId":"5926","promotionName":"2023年度消费者投诉数据及处理情况分析报告","promotionState":"0","startTime":"20240122","type":"01","type_zh":"行付通公告","version":"3"},{"createTime":"20150902151240","displayOrder":"0020231016105628","endTime":"20991231","lastModifyTime":"20231016105628","lastModifyUser":"6299","lastModifyUser_zh":"杜允花","promotionContent":"<p><font size=\"3\">尊敬的持卡人：</font> </p><p style=\"background: white; text-align: left; line-height: 32px; text-indent: 2em;\"><span style=\"font-size: 18px;\">&nbsp;为纪念反法西斯战争胜利70周年，根据集团通知要求，商旅通公司定于9月3日(周四）至9月5日（周六）休假，需办理延期、换卡等相关业务的客户请于9月6日（周日）起至本公司办理。给您带来的不便，敬请谅解！</span><span style=\"font-size: 16px;\">&nbsp;</span></p>","promotionId":"2624","promotionName":"<p>关于放假的重要通知</p>","promotionState":"0","startTime":"20150902","type":"01","type_zh":"行付通公告","version":"2"},{"createTime":"20230831095905","displayOrder":"0020230831095904","endTime":"20991231","lastModifyTime":"20230831095904","lastModifyUser":"2534","lastModifyUser_zh":"魏佳然","promotionContent":"公告：商旅通卡特约商户-农工商集团线下连锁门店（包含农工商超市、伍缘超市、好德便利、可的便利），因协议到期将于2023年10月1日起停止受理商旅通卡业务，特此通告！","promotionId":"5826","promotionName":"农工商合作终止公告","promotionState":"0","startTime":"20230831","type":"01","type_zh":"行付通公告","version":"1"},{"createTime":"20211103173955","displayOrder":"0020230110093447","endTime":"20991231","lastModifyTime":"20230110093447","lastModifyUser":"6299","lastModifyUser_zh":"杜允花","promotionContent":"<div style=\"\"><span style=\"background-color: rgb(255, 255, 255);\"><p style=\"margin: 0pt;\"><span style=\"font-family: 仿宋; font-size: 16pt;\">202</span><span style=\"font-family: 仿宋; font-size: 16pt;\">1</span><span style=\"font-family: 仿宋; font-size: 16pt;\">年</span><span style=\"font-family: 仿宋; font-size: 16pt;\">度，我司未发生举报事项，收到外部转交投诉</span><span style=\"font-family: 仿宋; font-size: 16pt;\">1件，系消费者周末来电咨询而客服人员未能及时接听解答导致的投诉</span><span style=\"font-family: 仿宋; font-size: 16pt;\">。</span><span style=\"font-family: 仿宋; font-size: 16pt;\">我司</span><span style=\"font-family: 仿宋; font-size: 16pt;\">在日常经营活动中接到个别客户反馈的情况，</span><span style=\"font-family: 仿宋; font-size: 16pt;\">但</span><span style=\"font-family: 仿宋; font-size: 16pt;\">经</span><span style=\"font-family: 仿宋; font-size: 16pt;\">实际</span><span style=\"font-family: 仿宋; font-size: 16pt;\">核查不存在有效投诉、举报的情况</span><span style=\"font-family: 宋体; font-size: 12pt;\"><font face=\"宋体\">。</font></span><font face=\"Microsoft YaHei, 微软雅黑\" size=\"2\"></font></p><font face=\"宋体\" style=\"font-family: &quot;Microsoft YaHei&quot;, 微软雅黑; font-size: small;\"><span style=\"font-family: 宋体; font-size: 12pt; mso-spacerun: &quot;yes&quot;; mso-font-kerning: 1.0000pt;\"></span></font></span><span style=\"font-size: 12px;\"><font face=\"tahoma, arial, helvetica, sans-serif\"></font></span><span style=\"font-family: 宋体; font-size: 12pt; font-size: 12pt;\"></span><p style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px; margin: 0pt;\"><br></p></div><div style=\"font-family: tahoma, arial, helvetica, sans-serif; font-size: 12px; text-align: right;\"><font size=\"2\"><span style=\"font-family: &quot;Microsoft YaHei&quot;, 微软雅黑; background-color: rgb(255, 255, 255);\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span><span style=\"text-indent: 42px; font-family: 仿宋_GB2312;\">上海商旅通商务服务有限公司</span></font></div><span style=\"font-family: 仿宋_GB2312; font-size: 12px; text-align: right; text-indent: 42px;\"><div style=\"text-align: center;\"><span style=\"font-size: small;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;2022年1月11日</span></div></span>","promotionId":"5606","promotionName":"2021年度消费者投诉数据及处理情况分析报告","promotionState":"0","startTime":"20230109","type":"01","type_zh":"行付通公告","version":"5"},{"createTime":"20150629093647","displayOrder":"0020220929144454","endTime":"20991231","lastModifyTime":"20220929144454","lastModifyUser":"6619","lastModifyUser_zh":"夏浙东","promotionContent":"<font color=\"#ff0000\" size=\"3\">重要提示：商旅通卡背面6位初始密码为网上查询及商户交易密码，建议持卡人可登录商旅通官网</font><font color=\"#ff0000\" size=\"3\">-持卡服务中修改您的初始密码并妥善保管，在商户交易中自行输入卡密码，不将密码告知他人或提供他人使用。</font>","promotionId":"2496","promotionName":"<P><FONT color=#000000 size=2>关于安全风险的重要提示</FONT></P>","promotionState":"0","startTime":"20150629","type":"01","type_zh":"行付通公告","version":"4"},{"createTime":"20131113173733","displayOrder":"0020220927143824","endTime":"20991231","lastModifyTime":"20220927143824","lastModifyUser":"6619","lastModifyUser_zh":"夏浙东","promotionContent":"<span style=\"LINE-HEIGHT: 150%; FONT-SIZE: 14pt\" lang=\"EN-US\"><font face=\"Times New Roman\"><font face=\"Tahoma\">尊敬的商旅通卡持卡人：<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 自</font>2013</font></span><span style=\"LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; FONT-SIZE: 14pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'\">年</span><span style=\"LINE-HEIGHT: 150%; FONT-SIZE: 14pt\" lang=\"EN-US\"><font face=\"Times New Roman\">11</font></span><span style=\"LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; FONT-SIZE: 14pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'\">月</span><span style=\"LINE-HEIGHT: 150%; FONT-SIZE: 14pt\" lang=\"EN-US\"><font face=\"Times New Roman\">25</font></span><span style=\"LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; FONT-SIZE: 14pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'\">日起</span><span style=\"LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; FONT-SIZE: 14pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'\">，暂停卡号以</span><span style=\"LINE-HEIGHT: 150%; FONT-SIZE: 14pt\" lang=\"EN-US\"><font face=\"Times New Roman\">920</font></span><span style=\"LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; FONT-SIZE: 14pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'\">开头的商旅通卡在上海付费通网站的使用，请持有</span><span style=\"LINE-HEIGHT: 150%; FONT-SIZE: 14pt\" lang=\"EN-US\"><font face=\"Times New Roman\">920</font></span><span style=\"LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; FONT-SIZE: 14pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'\">开头的商旅通卡用户转至商旅通官网进行上海市公共事业费的缴存。</span><span style=\"LINE-HEIGHT: 150%; FONT-FAMILY: 宋体; FONT-SIZE: 14pt; mso-ascii-font-family: 'Times New Roman'; mso-hansi-font-family: 'Times New Roman'\">详情可咨询客服热线：</span><span style=\"LINE-HEIGHT: 150%; FONT-SIZE: 14pt\"><font face=\"Times New Roman\"><span lang=\"EN-US\">95524、</span></font></span><span style=\"FONT-FAMILY: 'Times New Roman','serif'; FONT-SIZE: 14pt; mso-fareast-font-family: 宋体; mso-font-kerning: 1.0pt; mso-ansi-language: EN-US; mso-fareast-language: ZH-CN; mso-bidi-language: AR-SA\" lang=\"EN-US\">021-22352841。</span> \n<p><br><br><br><span style=\"FONT-FAMILY: 仿宋_GB2312; FONT-SIZE: 16pt\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <br><br><br><br><br><br>上海商旅通商务服务有限公司<span lang=\"EN-US\"><!--?xml:namespace prefix = o ns = \"urn:schemas-microsoft-com:office:office\" /--><o:p></o:p></span></span></p>","promotionId":"1203","promotionName":"商旅通卡支付公共事业费的业务内容变更通知","promotionState":"0","startTime":"20131113","type":"01","type_zh":"行付通公告","version":"3"},{"createTime":"20210817165305","displayOrder":"0020210817171408","endTime":"20991231","lastModifyTime":"20210817171408","lastModifyUser":"2264","lastModifyUser_zh":"孙卫东","promotionContent":"<span style=\"font-family: 仿宋_GB2312; font-size: 16pt;\">尊敬的商旅通卡持卡人：<span lang=\"EN-US\"><o:p></o:p></span></span><p class=\"MsoNormal\" style=\"text-indent: 31.5pt; margin: 0cm 0cm 0pt;\"><span style=\"font-family: 仿宋_GB2312; font-size: 16pt;\">因合作机构付费通业务调整，商旅通官网自2021年9月起暂停上海公共事业费缴费业务，同期9月份会上线支持三网话费充值业务。给您带来的不便敬请谅解。</span></p><p class=\"MsoNormal\" align=\"left\" style=\"text-indent: 31.5pt; margin: 0cm 0cm 0pt;\"><span lang=\"EN-US\" style=\"font-family: 仿宋_GB2312; font-size: 16pt;\">&nbsp;</span></p><p class=\"MsoNormal\" align=\"left\" style=\"text-indent: 31.5pt; margin: 0cm 0cm 0pt;\"><span lang=\"EN-US\" style=\"font-family: 仿宋_GB2312; font-size: 16pt;\">&nbsp;</span></p><p class=\"MsoNormal\" align=\"right\" style=\"text-align: right; text-indent: 31.5pt; margin: 0cm 0cm 0pt;\"><span lang=\"EN-US\" style=\"font-family: 仿宋_GB2312; font-size: 16pt;\">&nbsp;</span><span style=\"font-family: 仿宋_GB2312; font-size: 16pt;\">上海商旅通商务服务有限公司<br>2021年8月17日</span></p>","promotionId":"5552","promotionName":"关于9月起公共事业费暂停缴费的通知","promotionState":"0","startTime":"20210817","type":"01","type_zh":"行付通公告","url":"http://money.ch.com/","version":"3"}]